About the position

As a flight attendant, creating inflight experiences can make for a fun, challenging and rewarding career. If you can manage a flexible schedule, commit to upholding our high customer service standards, and create remarkable moments that people will remember, we want to hear from you. As the face of Alaska Airlines or Hawaiian Airlines, you always put safety first and take action to support the safety and security of others. You seek to understand, anticipate needs, and always strive to set up your coworkers for success. You provide genuine and caring service while creating personal connections through a positive, approachable manner with our guests and fellow employees. You take initiative and collaborate with peers to ensure the team’s success in creating an airline people love. You create lasting connections by delighting our guests at every opportunity, while always representing the brand with pride and integrity. This is a union represented position.

Responsibilities

• Own safety: understand and comply with all safety regulations, ensure all safety equipment on aircraft is in working order and conduct emergency procedures as needed.
• Support the safety and security of oneself and other crewmembers while in-flight, in airport terminals and during layovers while away from home.
• Calmly resolve passenger situations during flight, including emergency situations.
• Do the right thing: understand company policies and procedures to complete all onboard duties for the position assigned. Be empowered to know when to make exceptions to make things right for guests.
• Be kind-hearted: create an exceptional and inclusive experience for guests and fellow employees by demonstrating empathy and compassion.
• Deliver performance: always focus on safe on time performance. Be proficient in utilizing an Inflight Mobile Device (IMD) to complete onboard duties, service flow and elite guest recognition.
• Be remarkable: conduct oneself as a brand ambassador while at work, whenever in uniform and on social media.

Requirements

• 2 years of customer service experience or community service experience.
• Able to reach 82 vertical inches without wearing shoes.
• Comfortable being in a swimming pool with a life vest during emergency training and in water during an inflight emergency.
• Able to properly secure oneself in a jump seat with harness without using a seat belt extension; able to expeditiously move through the cabin aisle in emergency and non-emergency situations.
• Able to work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization.
• Able to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary.
• Able to lift 35lbs.
• Willing and able to serve alcohol.
• Possess basic technology skills necessary to navigate tools on a mobile device.
• Ability and willingness to travel extensively and be away from home overnight for multiple days at a time working varied schedule, including nights, weekends, and holidays.
• Must have high school diploma or equivalent.
• Must be an US citizen or registered alien with the legal right to accept employment in the United States.
• Must possess and/or obtain a current U.S. passport or non-U.S. passport with any appropriate legal documentation necessary to allow unlimited access in and out of the United States and have at least six months of validity remaining at time of employment.
• Travel documents must remain valid throughout all phases of training and employment.
• Must be 21 years old at the time of application.
• Able to read, write, and speak English proficiently.
• Ability to complete pre-employment requirements, including drug test and background check.
• Current Employees must be in good standing with the company and have been in their current role at least 1 year.
• Ability to attend an FAA-approved, unpaid intensive training for 8 weeks in Honolulu (Hawaiian Airlines).
• Must be able to meet the Hawaiian Flight Attendant uniform and appearance standards.
• Able to relocate and/or work from any of the current or future Hawaiian flight attendant bases, including but not limited to: Honolulu HI, Los Angeles CA and Seattle, WA.
• Complete and successfully pass tuberculosis (TB) test.
• Ability to attend an FAA-approved, unpaid intensive training for 6 weeks in Seattle (Alaska Airlines).
• Must be able to meet Alaska’s uniform and appearance standards.
• Able to relocate and/or work from any of the current or future Alaska flight attendant bases, including but not limited to: Los Angeles CA, Portland OR, Seattle WA, San Diego CA, Anchorage AK, and San Francisco CA.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k contribution/match program
• Annual bonus plans
• Generous holiday and paid time off