Customer Support Specialist (No Phone Calling / Remote / Entry Level)

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We're looking to fill a Customer Support Specialist position immediately! This role involves assisting our user base with setup, guidance, and technical troubleshooting. The successful applicant should demonstrate strong interpersonal abilities, foundational knowledge of financial sectors, and clear written communication.

What you will be doing: Your responsibilities will include serving as a live chat representative in our customer support department. You'll begin each work session (with complete flexibility to choose your own schedule) by accessing our platform and attending to incoming customer inquiries. When your session concludes, you simply log off and receive same-day payment for your work.

Contract length: Flexible, ongoing arrangement

Rate: $25 – $35 hourly

Skills/background needed: Requires access to a device that supports messaging platforms and web-based chat (Computer/Phone/Tablet). Self-motivated work style. Capacity to adhere closely to established guidelines and directions. Minimum 5+ hours weekly availability. Fast, dependable internet connection.

Hours per week: 5 – 40 hours weekly

Location: Work from anywhere with internet access (US-based candidates preferred).

Chat support positions are experiencing tremendous growth in the global marketplace. If you're prepared to jump in quickly, submit your application without delay!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...