Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA - Starting January, February or March 2027

Other Jobs To Apply

About the position

Ally Financial is hiring a remote Customer Solutions Representative to help customers manage auto-loan accounts and work toward financial well-being. The role makes outbound calls and handles inbound calls to provide customer service, address payment issues, negotiate payment arrangements, and resolve account discrepancies. It requires professional, empathetic, accurate, and productive handling of customer interactions while meeting established performance standards and complying with applicable laws and confidentiality requirements. Remote employees must live within 100 driving miles of one of the designated offices in Little Rock, Arkansas; Detroit, Michigan; Charlotte, North Carolina; or Dresher, Pennsylvania, to accommodate occasional in-person meetings, training, equipment support, and other business needs. Training begins in January, February, or March 2027 and lasts four weeks from the employee’s start date. After training, the schedule is one of two standard daytime schedules, plus one evening shift per week and one Saturday per month, based on business needs. Schedules may change according to business needs. Compensation is listed as \$23 per hour plus monthly incentives; the posting also gives a base pay range of \$47,840 to \$54,080 and states that the role is eligible for a variable incentive plan. Ally describes its workplace as focused on teammate health and safety, work-life balance, diversity and inclusion, and professional growth. The company offers a broad total rewards program, including paid time off and holidays, retirement and savings programs, health and insurance coverage, family support benefits, and employee assistance and discount programs.

Responsibilities

  • Make outbound calls and handle incoming calls while meeting required performance standards and metrics.
  • Contact Ally auto-loan customers about late or missed payments.
  • Understand reasons for delinquency and negotiate payment arrangements.
  • Respond to customer inquiries by phone, through workflow systems, and by email.
  • Research and resolve account discrepancies.
  • Document all interactions clearly and accurately.
  • Manage accounts professionally and accurately.
  • Meet performance standards for call volume, delinquency, and customer satisfaction.
  • Identify and recommend solutions to avoid repossession losses.
  • Use computerized systems to track and troubleshoot accounts.
  • Maintain strict confidentiality of customer information.
  • Follow applicable state and federal laws when handling accounts.
  • Identify potential loss situations, recommend ways to mitigate losses, and escalate unique collections cases to management.

Requirements

  • At least 0 years of experience; no prior experience is required.
  • High school diploma or GED equivalent.
  • Excellent listening, verbal, and written communication skills.
  • Strong attention to detail and professional phone etiquette.
  • Proficiency with Microsoft Windows and internet-based applications.
  • Ability to multitask and meet key performance metrics.
  • Ability to work flexible hours, including weekends, holidays, and overtime as needed.
  • For remote work, reside within 100 driving miles of a designated office in Little Rock, AR; Detroit, MI; Charlotte, NC; or Dresher, PA.
  • Attend four weeks of training beginning on the start date.

Nice-to-haves

  • Experience in financial services or a related industry.
  • An associate or bachelor’s degree in business or a related field may be used in lieu of experience.
  • Bilingual Spanish skills.
  • Sales, negotiation, and skip-tracing skills.

Benefits

  • 20 paid time-off days at program start, prorated based on start date and subject to program terms.
  • 11 paid holidays.
  • 8 hours of volunteer time off yearly.
  • 401(k) retirement savings plan with matching and company contributions.
  • Student loan pay-down and 529 education savings assistance programs.
  • Tuition reimbursement.
  • Employee stock purchase plan.
  • Financial learning center and financial coach access.
  • Medical, dental, and vision insurance options.
  • Employee, spouse, and child life insurance.
  • Short- and long-term disability insurance.
  • Health Savings Account with employer contributions and Healthcare FSA.
  • Critical illness, accident, and hospital indemnity insurance.
  • Total well-being program.
  • Adoption, surrogacy, and fertility assistance.
  • Paid parental and caregiver leave.
  • Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
  • Employee Assistance Program.
  • Subsidized and discounted Weight Watchers program and other employee discount programs.
  • Variable incentive compensation; monthly incentives are also mentioned.
  • Potential travel allowances, relocation assistance, signing bonus, and/or equity, depending on the role.
Back to blog

Other Jobs To Apply

Remote Commercial Product Manager – Banking & Data

1:1 Virtual Art Instructor

Certified Health Coach - Remote

Licensing Royalty Associate - Global Product Licensing (GPL) Remote

Senior Director, Associate Staff Counsel at GEICO: 100% Remote (New York City, NY, Bethesda, MD, Chicago, IL)

Remote 2D Animator for Cinematic Anime Teaser Job at Twine in Indiana

Technology Trainer at Ampcus: 100% Remote (Pasadena, CA)

Remote Social Media Copywriter – Part-Time Contract

Strategic Account Director

Crypto Twitter Content Lead: Real-Time & Witty

[PART_TIME Remote] Online Jobs For Teens-

Solutions Engineer, Wireless at T-Mobile: 100% Remote (Las Vegas, NV, Denver, CO)

Scrum Master of Application Development (Fully Remote)

Executive Assistant at QVC: 100% Remote (OH)

Hiring SAP EAM Asset Manager - Remote (W2 Contract Job)

Overnight Positions Near Me Online – Non-Phone Digital Chat Role | $25–$35/hr

Embedded ROI Processor at Datavant: 100% Remote (SC, GA, NC, MS)

Manager, Global Brand Media Ad Operations

Video Content Moderator - Remote

Care Management Support Coordinator II at Centene Corporation: 100% Remote (PA)

Remote Appointment Setter | Commission-Based - Casa de Oro-Mount Helix

Online Amazon Customer Service Representative Jobs /REMOTE/ – Part-Time – Job ID- 455 Job ID- 2633

Remote Sr. Engineer, Infrastructure Security

Supervisor, Reporting and Financial Data Governance

Remote Software Engineer in Test

Sterile Processing Instrument Coord

Seasonal Healthcare Trainer-Remote

Chief AI & Product Strategy Officer - Remote

Account Manager, Indirect Tax

Salesforce Administrator – Remote

Remote Tutoring Jobs in San Diego, CA | Wiingy Careers

Talent Acquisition Specialist II # 26-27602

17 Ways to Make Money From Home -- Side Hustles and Gig Jobs Available

Senior In-House Clinical Research Associate at Emmes Company: 100% Remote (Rockville, MD)

AI Creative Assistant (Pinterest & ChatGPT)

Tennessee Tele-Neurology Position

Inpatient Rehabilitation SME – Remote

Billing Correspondence Coordinator I (Correspondence Billing Specialist REMOTE)

On Call -Interpreter at International Institute of New England: 100% Remote (Manchester, NH)

Hobby Lobby New Job Openings $30/Hour

Remote Staff Backend Product Software Engineer, Commerce Platform

Cloudflare Architect

Basecamp Coach - Remote

Remote Facilities Manager: Lead 150 Stores & Sustainability

Work at home Customer Service Opportunity

amazon work from home $15+/ Hour (Sign on Bonus!)!

Registered Nurse (RN) - Part Time Remote Care Manager

Stay-at-Home Moms 21–42: Help bless a family - Prior Birth Required Paid$65K-$100K+

Remote 2D Background Artist — Freelance YouTube Animation

Product Engineer (Remote - US CT/ET)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...