Customer Service Partner

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Job TitleSummary of the position:To process all orders efficiently, accurately including special instructions and in line with policies/procedures and advise Customer of any changes or impact on the Customer's expectations of what they will receive and when (shortages, price / SKU discrepancies). To run and follow up on the Day-In-The-Life reports to ensure that the order to payment process is fulfilled. Promote and expand the sales of the company's products through up selling and cross selling. While this position is deemed to be flexible, employees are required to work at their assigned office location as requested for in person meetings, trainings, and collaboration as an essential function of the job.Shift:8:00 AM - 5:00PMResponsibilitiesBuild relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.Handle all incoming communications dealing with Customers' needs and expectations in line with procedures, and according to departmental KPIs.Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.Attend meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key Customer issues.Record, take ownership and resolve Customer complaints in line with company KPI's. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction.Continuously identify and resolve the root cause of errors to prevent reoccurrenceAttend all relevant training courses in order to develop skills and increase knowledge of Sealed Air's products required to carry out role.Assist with other areas of the business as required, providing backup support for team members when necessary.Play an active role in company change process through positive communication to internal and external Customers.Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.Keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offerQualificationsRequired Qualifications:High School Diploma or equivalent required. Associate / Bachelor's degree or equivalent work experience preferred.3 to 5 years relevant work experience in a Customer Service function preferred.Accurate Keyboarding skills.High Speed Internet access for work from home capabilities when such work is permitted or allowed.While this position is deemed to be flexible, employees are required to work at their assigned office location as requested for in person meetings, trainings, and collaboration as an essential function of the job.Basic Qualifications:Able to travel for short periods of time, intrastate/interstate/overseas.Excellent organizational, prioritization and multi-tasking skillsComputer literacy (SAP, Microsoft Office, Gmail and Google docs)Flexible with work hours there will be a requirement to cover different time zones.Ability to adapt to change and handle change easily.A team player with a friendly disposition and high energy.Exceptional written and verbal communication skills, with the ability to build relationships by phone & emailCalm & rational thinker able to work under pressure to strict timelinesAble to manage internal/ external customers who are under stressWillingness to learn and high attention to detail.Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision.Desire to challenge current processes for improvementStrong analytical skills, adept at problem solving and managing escalations.Benefits and Perks401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountsFlexible spending accountHealth insuranceLife insurancePaid elder carePaid time offParental leaveProfessional development assistanceRetirement planTuition reimbursementVision insurance Experience: 3 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...