Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Consumer Travel & Lifestyle Consultant – Permanent Contract – Italian, English & Spanish Speaker | Full-Time Night Shifts

Join our Consumer Travel team as a Travel & Lifestyle Consultant, where you will deliver exceptional service and personalized travel solutions to our Premium Card Members. In this role, you will manage a wide variety of travel and lifestyle requests, providing end-to-end support, expert guidance, and tailored recommendations while delivering the premium service experience American Express is known for.

This is a permanent, full-time, fully virtual position, giving you the flexibility to work remotely from anywhere in Spain. As part of our overnight operation, you will work rotating night shifts to ensure continuous service coverage and business continuity.

Responsibilities

• Deliver exceptional travel and lifestyle servicing to Premium Card Members, ensuring every interaction reflects our commitment to world-class customer experience.
• Manage travel reservations, itinerary changes, cancellations, and a broad range of travel and lifestyle requests with accuracy and attention to detail.
• Provide proactive, personalized solutions while confidently handling complex or time-sensitive travel situations.
• Build strong relationships with Card Members by understanding their individual needs and delivering tailored recommendations.
• Navigate multiple systems efficiently while maintaining accurate documentation of customer interactions.
• Maintain compliance with company policies, operational procedures, quality standards, and regulatory requirements.
• Contribute to team performance by consistently meeting productivity, quality, and customer satisfaction objectives.
• Support a positive team environment through collaboration, knowledge sharing, and continuous improvement.

Qualifications

• Fluency in Italian, English, and Spanish (written and spoken) is required.
• Previous experience in customer service, travel, hospitality, or another premium service environment is preferred.
• Passion for delivering exceptional customer experiences and building lasting relationships with customers.
• Availability to work permanent rotating overnight shifts.
• Flexibility to work weekends and Bank Holidays on a rotational basis.
• Availability to work a full-time schedule of 40 hours per week.
• Strong analytical, multitasking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong computer literacy and the ability to navigate multiple systems simultaneously.
• Ability to work independently in a fully remote environment while contributing effectively to a collaborative team.
• Self-motivated, adaptable, and committed to delivering a premium customer experience.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.