Community Ambassador

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<div style="text-align: center;"><img src="" data-uw-rm-alt="QU" data-uw-rm-alt-original="_DSC0199.JPG" data-id="null" data-name="_DSC0199.JPG" alt="_DSC0199.JPG" data-url="" style="width: 511px;" class="fr-fic fr-dii"></div><br>Join the City of Richmond as a Community Ambassador and make a real difference in our city! In this dynamic role, you’ll help keep Richmond beautiful, support community events, and connect directly with residents and visitors. From assisting at City celebrations to providing helpful information and maintaining safe, welcoming spaces, you’ll be a vital part of enhancing the Richmond experience. If you’re passionate about serving the community, enjoy working outdoors, and thrive on teamwork, this is your opportunity to shine!  <br><br>The Community Ambassador is a part-time hourly position that supports City beautification efforts, public engagement, and event operations. This role performs basic cleaning to assist in the beautification of the City and its facilities. This position also supports City events by assisting with setup and breakdown, monitoring facilities, and ensuring public spaces are prepared for scheduled activities. In addition, the Community Ambassador serves as a City representative, providing information about City services and programs and offering referrals as needed. This position can work collaboratively with City of Richmond partners (i.e. transit providers, community-based organizations, and other stakeholders). Work assignments frequently include evenings and weekends.Under general supervision, performs a variety of cleaning and maintenance tasks, supports City events, serves as a City representative to residents and visitors, and performs related duties as assigned.<br><br><em style="color: inherit; text-align: start; text-indent: 0px;" id="isPasted">The following list is intended to be illustrative in nature and does not necessarily represent the entire range of work duties expected of employees within the job classification.</em><br><br><ul style="margin-bottom: 3pt;"><li>Assists in the beautification of the City by performing basic cleaning, maintenance and landscaping duties such as sweeping, picking up rubbish, emptying trash cans, and cleaning drain inlets and/or grates. </li><li>Contacts the proper City department to address abatement and blight.</li><li>Performs a variety of maintenance tasks, as required, to keep sidewalks, streets and parkways clean, including operating a power washer. </li><li>Removes graffiti as needed.</li><li>Serves as an ambassador by informing the public about City services and programs and providing referrals to various resources.</li><li>Reports emergencies and hazards to the appropriate agencies and City departments.</li><li>Monitors all indoor and outdoor areas, as assigned.</li><li>Conducts routine patrols on foot or using various types of vehicles, including bicycles, of the City’s parks, rights-of-ways, public spaces, and other city-owned facilities to help maintain a welcoming and safe environment. Observes and reports concerns related to hazards, maintenance needs, or facility use to the appropriate department.</li><li>Supports City events by opening and closing City facilities, ensuring the spaces are properly reserved, participating with set up and break down of events, tables, and chairs, positioning barricades to open or close areas as necessary, conducting crowd control at City sponsored events, and related work.</li><li>Opens and closes park restrooms.</li><li>Assists in maintaining and controlling inventory of supplies and equipment.</li><li>Informs patrons of the use regulations for facilities, programs, activities and events, and reports concerns to the appropriate personnel.</li><li>May be required to capture photographic or video documentation of a City-sponsored event and prepare a summary for inclusion in reports, such as the City Manager’s weekly report.</li><li>Performs related duties as required.</li></ul><strong><span style="color: rgba(38, 122, 144, 1);">Required Education and Experience </span></strong><ul style="margin-bottom: 3pt;"><li>High school diploma or GED equivalent</li><li>One to three years of community outreach, security, customer service, janitorial, or other relevant experience</li><li>Proof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience </li><li>Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities</li></ul><br><strong><span style="color: rgba(38, 122, 144, 1);">Required Licenses or Certifications </span></strong><ul style="margin-bottom: 3pt;"><li>Must be able to travel to various locations within and outside of Richmond to meet program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required.</li></ul><br><strong><span style="color: rgba(0, 0, 0, 1);">REQUIRED KSA FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES</span></strong><br><br><strong><span style="color: rgba(38, 122, 144, 1);">Knowledge of:</span></strong><ul style="margin-bottom: 3pt;"><li>The City of Richmond community</li><li>Basic cleaning practices and procedures</li><li>Principles and practices of effective customer service</li><li>Methods and techniques of effective communication</li><li>Excellent customer service skills </li><li>Applicable City of Richmond rules and safety regulations</li></ul><strong><span style="color: rgba(38, 122, 144, 1);">Skill in:</span></strong><ul style="margin-bottom: 3pt;"><li>Working independently and on a team or in a group setting</li><li>Reading, interpreting, and following a variety of instructions</li><li>Communicating effectively, both orally and in writing</li><li>Remaining professional and courteous when dealing with disorderly patrons</li><li>Maintaining basic and accurate records and other reports as needed</li><li>Exercising sound judgment</li><li>Recognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations </li></ul><strong><span style="color: rgba(38, 122, 144, 1);">Ability to:</span></strong><ul style="margin-bottom: 3pt;"><li>Interact with vulnerable individuals with varying challenges in a respectful and empathetic manner</li><li>Model positive behaviors</li><li>To follow instructions and program procedures</li><li>Wear proper personal protective equipment (PPE) as required</li><li>Follow safety and OSHA guidelines</li><li>Work independently</li><li>Establish and maintain effective working relationship with facility users, staff, general public and city employees</li><li>Work varying hours, nights, weekends, holidays, and special events as scheduled</li><li>Work under varied conditions, including inclement weather</li></ul><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;" id="isPasted"><u><strong style=" font-weight: 700;">Application and Selection Process</strong></u></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><br></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700; color: inherit; font-style: inherit; text-align: justify; text-indent: 0px;"><span style=" color: rgb(38, 122, 144);">To Apply: </span></strong><span style=" color: inherit; font-style: inherit; text-align: justify; text-indent: 0px;">Interested individuals must </span><a href="" target="_blank" data-uw-rm-brl="PR" data-uw-original-href="" data-uw-rm-empty-ctrl="" data-uw-rm-ext-link="na" style=" color: inherit; text-decoration: underline; font-style: normal; text-align: justify; text-indent: 0px;"><span style=" text-decoration: underline !important; color: inherit;"><strong style=" font-weight: 700;"><span style=" text-decoration: underline !important; color: rgb(38, 122, 144);">apply </span></strong></span></a><font color="#267a90" style=" font-style: normal; text-align: justify; text-indent: 0px;"><strong style=" font-weight: 700;"><u>online </u></strong></font><span style=" color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">by</span><span style=" color: inherit; font-style: inherit; text-align: justify; text-indent: 0px;"> fully completing the City of Richmond Employment Application, including answers to supplemental questions. Incomplete applications or those lacking insufficiently detailed information will be rejected. Resumes or prior applications will not be accepted in lieu of a thoroughly completed application. All communication regarding this recruitment will be via email. Each applicant must apply with a monitored email address.</span> </div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><br></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;"><span style=" color: rgb(38, 122, 144);">Qualifying Phase: </span></strong><span style=" color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">All completed applications will be evaluated based on job-related qualifications criteria, which could include desirable qualifications and the specific needs of the hiring department(s). Candidates may be screened for better qualified.</span></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><br></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><span style=" color: rgb(38, 122, 144); font-style: normal; text-align: justify; text-indent: 0px;"><strong style=" font-weight: 700; color: inherit; font-style: normal; text-align: justify; text-indent: 0px;">Selection Process: </strong></span><span style=" color: inherit; font-style: normal; text-indent: 0px; text-align: left;">The applications of those candidates who meet the minimum qualifications will be submitted to a City Department hiring manager for further consideration. The better qualified candidates may be invited to continue in the selection process, which will include an interview.  Applications will remain on file for six (6) months.</span> </div><br><div data-empty="true" style="text-align: center;"><img src=" JS in HR.jpg" data-uw-rm-alt="QU" data-uw-rm-alt-original="from JS in HR.jpg" data-id="null" data-name="from JS in HR.jpg" alt="from JS in HR.jpg" data-url=" JS in HR.jpg" style="width: 495px;" class="fr-fic fr-dii"></div><br><div style="text-align: center;"><strong style="color: inherit; font-style: normal; text-align: center; text-indent: 0px;" id="isPasted"><u>About the City of Richmond</u></strong></div><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;" id="isPasted">The City of Richmond lies on the eastern shore of San Francisco Bay, five miles north of Berkeley and seven miles northeast across the Bay from downtown San Francisco. A hub of multimodal transportation, many of our residents and businesses are located in Richmond because of its central location and easy access to the Amtrak/Capitol Corridor, BART, AC Transit, the ferry, and two freeways (I-80 & I-580). Residents, visitors, and employees enjoy Richmond’s numerous recreational opportunities, which include 32 miles of shoreline and over 3,000 acres of shoreline parks, more segments of the Bay Trail completed than any other city, several recreational boat harbors and yacht clubs, and thousands of acres of contiguous inland regional parks and open space. The City has substantial economic resources but is still affordable compared to other Bay Area cities. Our community is welcoming, diverse, and actively engaged.</div><br><div style="color: inherit; font-style: normal; text-indent: 0px; text-align: center;"><strong style=" font-weight: 700; color: inherit; font-style: normal; text-align: center; text-indent: 0px;"><span style=" color: inherit; font-style: normal; text-indent: 0px;"><strong style=" font-weight: 700;">Richmond is truly the City of Pride and Purpose!</strong></span></strong></div><div style="color: inherit; font-style: normal; text-align: start; text-indent: 0px; padding: 20px;" id="isPasted"><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;"><u><span style=" color: rgb(38, 122, 144);">Immigration Reform Control Act</span></u></strong></div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;">In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United State as a condition of employment.</div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;"> </strong></div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;"><u><span style=" color: rgb(38, 122, 144);">Non-Discrimination Policy</span></u></strong></div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;">The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation, or national origin.</div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"> </div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;"><strong style=" font-weight: 700;"><u><span style=" color: rgb(38, 122, 144);">Disaster Service Workers</span></u></strong></div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: justify;">California Government Code Title I, Sections 3100 - 3109, declare all public employees to be Disaster Service Workers subject to such disaster service activities as may be assigned to them by their superiors or by law. More information can be found <a target="_blank" data-uw-rm-kbnav="anohref" tabindex="0" data-uw-rm-empty-ctrl="" style=" color: inherit; text-decoration: underline;"><span style=" text-decoration: underline !important; color: rgb(38, 122, 144);">here</span></a><a target="_blank" data-uw-rm-kbnav="anohref" tabindex="0" style=" color: inherit; text-decoration: underline;">.</a></div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: center;"><br></div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: center;">EEO/ADA/DRUG-FREE WORKPLACE</div><div style=" color: inherit; font-style: normal; text-indent: 0px; text-align: center;"> WEBSITE:  <a href="" data-uw-rm-brl="PR" data-uw-original-href="" style=" color: inherit; text-decoration: underline;"> style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">Analyst: K. Florence</span><br style="color: inherit; font-style: normal; text-align: start; text-indent: 0px;">9/2025

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...