Collector II-Remote (Central Florida Candidates only)

Other Jobs To Apply

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
  • Perks at work: Employee Pricing platform
  • Employee Assistance Program that supports your physical and mental well-being.
  • Paid Vacation Time and Paid Sick Days
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more!

The Collector II will primarily emphasize the handling/collecting of delinquent accounts greater than 3 days past due and beyond based on business needs. This position also assists owners with a general understanding of the terms and conditions related to their ownership and contract(s). The Collector II will also be expected to provide additional leadership support in the department to assist the Supervisors and Leads. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA).

  • Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.

  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.

  • Legally, ethically and confidentially handle any correspondence and/or payments received.

  • Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.

  • Assist all members of collections staff with daily processes and procedures when required.

  • Carry out any reasonable request by management.

  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Provide effective leadership to the team in support of the Supervisors and Leads.
  • Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
  • Assist with inbound calls during high peak days as determined by management.
  • Performs other related duties as assigned.

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • Must possess excellent written and verbal communication and organizational skills.
  • Must meet federal and state licensure requirements
  • Flexible Schedule M-Sat from 8am to 10pm

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • More than 6 months collections experience or related area (Customer Services or Sales)
  • Skip tracing experience
  • Timeshare Industry, Financial Services or Banking experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek\'s \"America\'s Greatest Workplaces for Parents & Families.\" Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Experience: 3 years required
Back to blog

Other Jobs To Apply

AI Automation Specialist Full Time / Remote View Position

Remote Video Editor & Creative Storyteller

Technical Operations Analyst with Python, Electronic Trading Systems Preferred – Work From Home

Junior Data Analyst, Excel Experience Required – Work From Home

Claims Professional

Remote Freelance Writer — Part-Time, Project-Based

Amazon is hiring a Fulfillment Center in Slidell | Apply Now

Ocala Fulfillment Center(Gig)

Amazon Warehouse

Fulfillment Center|Flexible|Colorado Springs

Sales Rep - Part Time - Flexible Work

Urgent Hire:Warehouse Forklift Operator(Flexible,Fort Worth)

Utilization Management Nurse Consultant – Eastern Time Zone

Assistant Business Technology Liaison

Online Chat Representative

Python Software Engineer – Work From Home

Grand Prairie Job:Overnight Warehouse Associate(Full-time) | Hiring

Evening/Weekend Amazon Go Retail Customer Associate(Brownsville)

Hiring:Inventory Control Associate(Flexible,Dallas)

(Remote)Data Analyst

Work At Home Data Entry Remote Admin Assistant

Remote Live Captioner: Real-Time Subtitling

Beginner Creative Writer (Online) (Blog)

Remote Content Writer — SEO, Storytelling & Growth

Join Team:Fulfillment Center(Flexible,Tallahassee)

Apply Now:Inbound Warehouse Associate(Flexible,Bakersfield)

Experienced Remote Data Entry Clerk – Disney’s Global Entertainment Brand – Workwarp – Immediate Hiring for Detail-Oriented and Tech-Savvy Professionals

Fulfillment Center(Contract)-Waco,TX

Riverside Sortation Warehouse Associate(Gig)

Shepherdsville Amazon Hub Locker+ Customer Service Associate

Ocala Part-Time Opening:Amazon Delivery Station Customer Service

Fulfillment Center(Contract)-Tampa,FL

Urgent Hire:Sortation Warehouse Associate(Flexible,Fort Worth)

Appointment Scheduling Specialist – 3147 S 17th/Remote – FT

Freelance Product Tester (Work from Anywhere) (Blogging)

[Work From Home] Data Entry Job (Walmart Part Time) Â Work From

Davenport Contract:Fulfillment Center-Warehouse Packer

Online Transcription Jobs: Work from Home - Apply Today

Registered Nurse Care Coach

Weekend Customer Service Representative

On-Call Overnight/Weekend Scheduler - Remote Position

UPS Remote Jobs (Data Entry) $25/Per Hour WFH

Part-time Data Entry Assistant

Remote Chat Moderator – Entry‑Level Role with Competitive $25‑$35/hr Compensation, Flexible Schedule, and Remote‑First Culture

Payment Integrity Professional

[Remote-Position] Chewy careers remote

Paid Product Tester

Housekeeping Inspector - Full Time | Part Time | Seasonal

Watch Netflix (Tagger): $12-$46

Evening driver/courier | Colorado Springs, CO

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...