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Build Your Future Here

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

  • American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
  • Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
  • Newsweek's America's Greatest Workplaces 2024, 2025 and 2026
  • Forbes America's Best Banks 2024 and 2025
  • Forbes Best-in-State Banks 2020, 2021. 2025 and 2026
  • TIME's America's Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose

This position is client-focused and responsible for providing exceptional service to our business clients using business banking and treasury management products. Will serve as primary contact for client inquiries, system troubleshooting, and service support, ensuring accurate, timely, and professional resolution of requests. Must be solutions-oriented, detail-driven, and enthusiastic about delivering outstanding customer experiences.

Job Duties

  • Provide professional phone and email support to business clients and internal partners.
  • Assist clients with treasury services such as ACH, wires, Positive Pay, remote deposit capture, and online banking platforms.
  • Troubleshoot technical or access issues by asking diagnostic questions and identifying solutions.
  • Explain products, services, fees, and policies clearly and accurately.
  • Process service requests including transfers, payments, account maintenance, and general inquiries.
  • Collaborate with internal departments to resolve issues efficiently.
  • Identify opportunities to recommend additional products or self-service tools that benefit clients.
  • Maintain accurate documentation and follow compliance and security procedures.
  • Participate in coaching, training, and continuous improvement initiatives.
  • Will perform special projects as assigned.

Education, Experience and Job Skills

  • High school diploma, GED, or equivalent required.
  • Minimum of one year of customer service, call center, or client support preferred.
  • Minimum of one or more years' banking experience preferred.
  • Experience supporting business banking or treasury products.
  • Strong computer proficiency and data entry skills.
  • Excellent communication and customer service abilities.
  • Ability to work both independently and collaboratively.
  • Strong adaptability in a fast-paced environment.
  • Commitment to accuracy, confidentiality, and integrity.
  • Flexibility in scheduling.
  • Team player.

Basic Qualifications:

  • High school diploma, GED, or equivalent required.

Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...