Role description

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

You are a seasoned AMS and Application Support Services Practice Leader who drives revenue growth, strengthens market competitiveness, and advances practice maturity. Acting as a key member of the Business Applications senior leadership team, you serve as the strategic interface between UST clients, delivery teams, and the broader practice—providing thought leadership, defining methodologies, and incubating innovative solutions and service offerings.

The Opportunity:

• Serve as the practice’s services SME—shaping competitive positioning, strengthening capabilities, and representing UST in client, partner, and analyst interactions.
• Define and govern methodologies, workflows, best practices, and Continuous Improvement/Self-Funded Transformation (SFT) frameworks across the AMS portfolio.
• Build and enhance Go-To-Market solutions, monetizing UST’s intellectual property and creating compelling sales and marketing assets.
• Support sales pursuits through solution selling, feasibility assessments, technical qualification, proposal writing, and sales presentation support.
• Incubate new offerings, innovate service models, and lead the adoption of modern development technologies and AMS delivery methodologies.
• Oversee Communities of Practice and CoE functions; develop organizational competencies across tools, technologies, and AMS best practices.
• Guide managers and senior technical staff, strengthening delivery excellence, supportability, maintainability, and transformation readiness for client environments.
• Establish and manage strategic partnerships across the solution ecosystem.
• Drive UST’s SFT brand presence through analyst discussions, webinars, and external thought leadership.

What you need:

• At least 20 years in the outsourcing industry with deep technical and operational expertise; 10+ years specifically in Support Services in a Leadership role.
• Bachelors Degree in Engineering (Computers or Electronics preferred)
• Proven leader with extensive experience managing high‑performing teams of senior consultants and SMEs.
• Recognized thought leader in Application Support Services across SaaS and legacy applications.
• Deep background in delivery and engagement management, including global support models, global delivery, and continuous improvement methodologies.
• Strong communicator with excellent facilitation, change management, and executive‑level influencing capabilities.
• Demonstrated ability to drive business development, identify and qualify new opportunities, and manage end‑to‑end pre‑sales to post‑sales transitions.
• Excels in fast‑paced, entrepreneurial environments with evolving structures, priorities, and processes.
• High personal integrity, adaptability, and strong executive presence with credibility across C‑level and VP‑level stakeholders in IT and business.
• Master’s degree or higher in Computer Science or related field (or equivalent experience).

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: US Remote

Compensation: $187,000-$281,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Skills

application support,engagement management,support methodologies,transition management,pre-sales support,business development,

Benefits
Compensation range: $187,000.00 to $281,000.00 per year
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.